Return & Refund Policy

Return & Refund Policy

At Qirembas™, we want every customer to feel confident when shopping for home textile essentials. This Return & Refund Policy explains how return requests, exchanges, damaged items, and refunds are handled.

  1. Return Eligibility

Qirembas™ offers a 30-day return window. You may request a return within 30 days after receiving your order.

To qualify for a return, the item must be:

Unused and in the same condition as received
Unwashed, unworn, and free from stains, odors, or damage
Returned with original packaging, tags, or labels when applicable
Accompanied by your order confirmation, receipt, or proof of purchase

For textile products, we recommend checking your item carefully before washing or using it, as used or washed items may not qualify for return.

  1. How to Request a Return

To begin a return, please contact our support team first.

Email: service@qirembas.com
Phone: (213) 441-7745

Please include:

Your order number
The item you would like to return
The reason for your request
Photos if the item arrived damaged, defective, or incorrect

If your return request is approved, we will provide return instructions and the next steps for sending the item back.

Important: Items returned without prior approval may not be accepted.

  1. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect product, contact us as soon as possible so we can review the issue and help resolve it.

For faster assistance, please provide clear photos of:

The product
The packaging
The shipping label
The damaged or incorrect area

Once reviewed, we will assist with a suitable solution based on the situation.

  1. Non-Returnable Items

Certain products may not be eligible for return, including:

Items that have been used, washed, worn, or altered
Products with stains, odors, pet hair, or visible signs of use
Custom or personalized items
Final sale items
Gift cards
Items returned without original packaging when packaging is required
Original shipping fees paid at checkout

For hygiene and quality reasons, some opened textile items may not be accepted if they are no longer in resalable condition.

  1. Exchanges

The quickest way to receive a different item, size, color, or style is to return the original product first. Once your return is approved and processed, you may place a new order for the item you prefer.

Exchange availability may depend on current inventory.

  1. European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of receiving it, without giving a reason.

To qualify, the item must be:

Unused and unworn
Unwashed and in original condition
Returned with tags and original packaging when applicable
Accompanied by proof of purchase

This right applies in addition to our standard return policy where required by applicable law.

  1. Refunds

After your return is received and inspected, we will notify you whether the refund has been approved.

If approved:

The refund will be issued to your original payment method
Please allow up to 10 business days for processing after approval
Your bank or card provider may need additional time to post the refund

If more than 15 business days have passed since your refund was approved, please contact us at service@qirembas.com.

  1. Return Shipping

Return shipping instructions will be provided after your return request is approved. Please do not send products back before receiving authorization from our support team.

Original shipping fees are non-refundable unless otherwise required by law or confirmed by our support team.

  1. Return Address

Qirembas™ is operated by Victor Textiles.

Business Address:
30 E 8th St, Los Angeles, CA 9002
United States

Email:
service@qirembas.com

Phone:
(213) 441-7745

Thank you for choosing Qirembas™. We are here to help make your home textile shopping experience simple, comfortable, and reliable.